Don’t Get Hooked! Avoiding Tech Support Scams

Tech support scams are a pervasive problem, costing individuals and businesses millions annually. These scams prey on unsuspecting users by falsely claiming to detect problems with their computers or devices, then offering often costly ‘solutions’. This post will equip you with the knowledge to identify and avoid these scams.

How to Identify Tech Support Scams

Tech support scams often begin with unsolicited contact. A scammer might call, email, or even display a pop-up message on your computer claiming to have detected a virus or other issue. They’ll often use high-pressure tactics, urging you to act immediately to prevent data loss or further damage.

Common Warning Signs

• Unsolicited calls or emails claiming to be from a tech support company.
• Pop-up messages on your computer claiming to detect malware or errors.
• Requests for remote access to your computer.
• Pressure to pay immediately for services.
• Vague or confusing explanations of the problem.
• Use of threatening language to scare you into paying.
• Requests for payment through unusual methods (e.g., prepaid debit cards).

What to Do If You Encounter a Tech Support Scam

1. Hang up the phone, close the email, or close the pop-up window immediately. Do not engage with the scammer.
2. Do not provide any personal information, including your credit card number, bank account details, or social security number.
3. Do not give the scammer remote access to your computer.
4. Report the scam to the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
5. If you’ve already paid, contact your bank or credit card company immediately to dispute the charges.

Prevention Tips

• Be wary of unsolicited contact claiming to be from tech support.
• Never click on links or open attachments in unsolicited emails.
• Keep your software up-to-date. This includes your operating system, antivirus software, and other applications.
• Install a reputable antivirus program and keep it active.
• Be cautious about giving anyone remote access to your computer. Only allow remote access from trusted sources.
• Educate yourself and your family about tech support scams.

Conclusion

By understanding the tactics used in tech support scams and following the prevention tips outlined above, you can significantly reduce your risk of becoming a victim. Remember, legitimate tech support companies will not contact you unsolicited. If you’re unsure, it’s always best to err on the side of caution.